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Introduced in 1994, SimpliciTTY Office is a simple, efficient solution for communicating with the Deaf and Hard of Hearing. 

SimpliciTTY Office was designed for both large offices, where servers and an IT staff already exists, as well as medium size offices who do not have an IT staff or dedicated communication servers.  In fact, a large percentage of our SimpliciTTY Office clients choose the hosted option because it does not require them to have an IT staff or dedicated communication servers. 

With over 20 years of design, improvement and refinement, SimpliciTTY is designed  to work with virtually any office phone system and network.  Custom scripting allows you to define how the software receives and routes calls depending on numerous factors; time of day, location, department, after hours, etc.

VISn Remote Interpreting Software Demonstration

click on the image above to see how the software works

  • Features

    SimpliciTTY provides a secure and efficient means by which to communicate with the deaf and hard of hearing in a call center environment.  Call Center agents no longer need to listen for the TTY phone to ring, then leave their work station to answer the call.  They can stay at their desk and assist the deaf or hard of hearing caller.   

    What your IT Department will like:

    • Hosted or Purchased solutions
    • Automatic TTY call verification
    • Customizable scripts
    • 32-bit Telephony
    • 64-bit Telephony
    • VoIP or SIP
    • CDR gateway
    • LDAP gateway
    • Compatible with any phone system
    • System can serve multiple locations
    • Scalable
    • TTY calls can be quality controlled and tracked

    What your Call Center Agents will like:

    • Program automatically launches
    • Stay in your work space
    • Edit functions like “copy” and “paste”
    • Additional participants can be added to an existing TTY call (supervisor)
    • TTY calls can be transfered to another agent or department
    • Missed calls go into “text” mail
    • Agents can place outgoing TTY calls
    • Screen sharing allows agent to share a screen shot with the TTY caller
  • Languages
     
  • Technical

    The SimpliciTTY system was design to work with pretty much any server or phone system used in a Call Center environment.  The process by which a call is received verified and then introduced into the existing system is both simple and elegant, requiring no additional equipment for the hosted solution and only one specific piece of equipment for the purchased solution; a 32 or 64 bit Telephony board or a VoIP/SIP dongle for virtual servers, both of which are provided by NexTalk.

    System Requirements
    SimpliciTTY Call Center Purchased Option
    SimpliciTTY Call Center Hosted Option

    Install Guides
    SimpliciTTY Call Center - 32-bit Install Guide
    SimpliciTTY Call Center - 64-bit Install Guide

  • Pricing
     
  • Where to Buy
     
VISn Home Page
TTY Software and Video Remote Interpreting Software from NexTalk
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Communication Software for the Deaf
 Hard of Hearing and Non-English Speaking

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