According to the federal government, 29 million Americans are deaf or hard of hearing. When those customers, partners and suppliers reach out to your organization, the Automatic Call Distributor (ACD) at the heart of your call center infrastructure can be difficult or impossible to access – if it only addresses voice communication.

For direct, person-to-person communications (critical when privacy, informational detail and speed are of concern), individuals who are deaf and hard-of-hearing commonly use special terminals known as TTYs (teletypes) to make “text calls” over standard phone lines. “Text conversations” themselves are simple and intuitive for most people, hearing and deaf. However, organizations struggle to answer and manage TTY calls effectively because they lack the specialized hardware required and don’t have analog phone lines to desk tops.

NexTalk® Call Center is a patented software-based solution that enables any networked PC to manage “text calls” with all of the power and flexibility of most ACD systems.

NexTalk Call Center integrates quickly and inexpensively with any ACD platform. Because it uses existing infrastructure to support key functions like call queuing and distribution, NexTalk Call Center requires minimal training and virtually no modification of current call flows or operations.

It runs invisibly in the background on any standard PC, activating only when text calls come in. And it supports all major functions such as ACD, IVR, recording, call management and reporting, making NexTalk Call Center a portal that seamlessly connects customers, partners and suppliers to your business.

For more information, call us or email us at sales@nextalk.com.