Much has changed in the world of telecommunications over the last quarter century, but one fact remains constant: when customers want to communicate with someone in your organization, nothing else matches the immediacy and effectiveness of the telephone.

In many ways, today’s telephone system has become the “front door” for most businesses and their customers, making it essential that an organization's telephone system be accessible to anyone who may need it. That includes users with a variety of disabilities – individuals for whom access through a voice-only switchboard or PBX may be difficult or impossible.

For direct, person-to-person communications (critical when privacy, informational detail and speed are of concern), individuals who are deaf and hard-of-hearing commonly use special terminals known as TTYs (teletypes) to make “text calls” over standard phone lines. The problem is that most organizations are unable to receive and manage “text calls” effectively because their PBX systems accommodate voice only.

NexTalk Direct changes that—simply and inexpensively.

NexTalk Direct is a software-based solution that enables any networked PC to answer and make “text calls,” as well as transfer, conference and message – just like your PBX does with voice calls.

With NexTalk Direct, employees can use their computer monitors to read TTY-typed text communications and their keyboards to respond to and converse with deaf and hard-of-hearing callers. And since over half of all calls into an organization end up in a messaging system, NexTalk Direct also provides full messaging capabilities for TTY callers, including automated attendant, interactive voice response (IVR), and message delivery options.

For more information, call us or email us at sales@nextalk.com.