As you know, it’s the little things that make a big difference to customers. For most, the telephone is a quick and easy way to serve those who keep us in business, but for almost twenty-nine million Americans, it’s not that simple. Most organizations are unable to receive and manage “text calls,” otherwise known as TTY-typed communications, due to the fact that PBX systems mostly accommodate voice only. For those millions who are deaf and hard of hearing, these organizations are very hard to reach. With NexTalk Direct®, a simple software based program, your customers are ensured to reach you wherever they may be. Now that’s something to smile about.
With NexTalk Direct®, there’s no need to purchase TTY machines that clutter a desk or require a specialized team. Simply download the software interface on any computer, and you are connected to every customer, every time. The computers you already have are all that you need to read TTY-typed text communications, allowing your company to respond to and converse with the twenty-nine million deaf and hard of hearing callers.
And since over half of all calls into an organization end up in a messaging system, NexTalk Direct® also provides full messaging capabilities for TTY callers, including automated attendant, interactive voice response (IVR), and message delivery options. Not one order or customer service issue will be missed with this software-based solution that enables any networked PC to answer and make “text calls.” Oh, NexTalk Direct® also has the capability to transfer, conference and message – just like your PBX does with voice calls.
So much is communicated in how things are said, not just what is said. Opening the door to seamless communications, NexTalk Direct® provides full duplex communication. You can see every key stroke in real time, both sides communicating simultaneously. You and those of the deaf and hard of hearing community will be connected as never before.