Imagine a software based solution that can route “text calls” from any of the 29 million Americans who are deaf and hard of hearing. Imagine these routed calls can connect to any networked PC in your organization. Imagine the increased customer satisfaction, the additional revenues, and the pride of knowing that your company does a little more to go a long way.
That little more can mean a lot to a client who needs direct person-to-person communication, especially when privacy, informational detail and speed are of concern. With all of the power and flexibility of most ACD systems, NexTalk Call Center® opens the line so every person is heard.
NexTalk Call Center® integrates seamlessly with any ACD platform, putting you in touch with your clients or customers immediately. Because NexTalk Call Center® requires minimal training and minor adjustments to current call flows or operations, your customers will only notice the improvement to your customer service.
NexTalk Call Center® supports all major functions such as ACD, IVR, recording, call management and reporting, making NexTalk Call Center® a portal that seamlessly connects every client, customer, or constituent to your organization.
Activating only when text calls come in, NexTalk Call Center® runs invisibly in the background on any standard PC. And because of this patented technology, you can rest assured that any time your customers need to get through, they can.