We enable you to include everyone in the conversation.
It’s simple. When one of the nearly 48 million who are deaf or hard of hearing call you, our special software then validates the call and instantly routes it to an agent. The call is private and secure with no middleman.
Once that call is validated, the TTY call instantly pops up on your agent’s computer. Your deaf or hard of hearing customer and your staff are now communicating directly via chat. Communicating with all customers in a private, secure manner is solved, you are ADA compliant, and your customers are happy.
The Full Policy
The Americans with Disabilities Act requires you to provide means of effective communication to those with hearing disabilities. NexTalk’s Access keeps you compliant with ADA requirements.READ THE FULL POLICY HERE.
The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations theat serve the public) communicate effectively with people who have commnunication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.