We enable you to include everyone in the conversation.
It’s simple. When one of the nearly 48 million who are deaf or hard of hearing call you, our special software then validates the call and instantly routes it to an agent. The call is private and secure with no middleman.
Once that call is validated, the TTY call instantly pops up on your agent’s computer. Your deaf or hard of hearing customer and your staff are now communicating directly via chat. Communicating with all customers in a private, secure manner is solved, you are ADA compliant, and your customers are happy.
It’s that simple.
You can invite other employees to join the chat, transfer calls to other departments, or escalate them to a manager, have pre-written “answering machine” messages for when calls come through after hours or on holidays, and stock responses to frequently asked questions that can be sent with the click of a button. Staff can click “unavailable” to take themselves out of the call queue when on breaks. Admins can monitor log-in history of employees and even watch chats happen as they are happening and jump into the chat themselves at any time. When calls are completed, you can automatically save the chats to keep a record or discard them. It’s up to youSCHEDULE YOUR FREE DEMO
We have you covered, and ensure all of your customers are heard.
The Full Policy
The Americans with Disabilities Act requires you to provide means of effective communication to those with hearing disabilities. NexTalk’s Access keeps you compliant with ADA requirements.READ THE FULL POLICY HERE.
The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations theat serve the public) communicate effectively with people who have commnunication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.