OVERVIEW

SPECIFICATIONS

Read the full policy here

Check out how it works here

Here’s how you do it

Overview

NexTalk's Access Government package has everything you need to achieve those goals and regulatory requirements.

Our Access Government package bundles NexTalk's most important tools into one, complete system that allows you to communicate with deaf, hearing-impaired, and non-English speakers quickly and conveniently. This ensures that your city is showcased as truly inclusive, open, and accessible to everybody.

Our Access Government Software offers:

Benefits to your government:

A platform that demonstrates your inclusivity as a company

An opportunity to ensure that you are accessible to everyone

Secure & private communication that eliminates the middlemen traditionally needed to reach your deaf and hard of hearing citizens

Access Government Features:

Video Remote Interpreting (For American Sign Language Interpreters)

Audio Remote Interpreting (For Spoken Language Interpreters, over 200 Languages)

Over-the-Phone (OPI) Interpreting (200 languages)

SpeechPath – Captioned Calls

Group calling

Assign managers as administrators

Monitor real-time chats

Create groups based on departments to easily transfer calls to specialists

Allow admins to enter and engage in chats at anytime

Create pre-written “answering machine” message for when calls come through after business hours or on holidays

Ability to transfer calls to other departments or escalate them to a manager

Unique call validation technology to ensure calls are actually from a deaf or hard of hearing individual.

Check log-in records to see which employees have logged in

Pre-written messages to common concerns and frequently asked questions to save time and standardize responses

Allow staff to mark themselves as unavailable

The Full Policy

The Americans with Disabilities Act requires state and local governments to provide means of effective communication to those with hearing disabilities. NexTalk’s Access keeps you compliant with ADA requirements.

The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations theat serve the public) communicate effectively with people who have commnunication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.

READ THE FULL POLICY HERE.

How it Works

There are an estimated 48 million deaf or hearing-impaired individuals in the United States. 60 million more do not speak English as their primary language, many of whom do not speak any English at all.

These are your neighbors, community members, constituents, and voters. You represent them and you need to do it well.

NexTalk’s Access Government package allows you to do just that. This offering is designed to meet the unique needs faced by governments and allow them to privately and securely communicate with their residents, no matter their background or abilities.

Access Government includes Access Office that allows you to communicate instantly and securely with those using TTY or RTT devices. It also provides access to SpeechPath, allowing your hard-of-hearing staff to easily and conveniently communicate with others over the phone, instantly converting second-party callers’ words into text for the hard-of-hearing to read. And Access Remote Interpreting, which provides live translation services in over 200 languages including American Sign Language. This keeps conversations private, secure, and between only the parties intended, eliminating the third-party middleman required by other providers.

This is communication for your community. This is your opportunity to move forward, include more people, and leave a legacy for those who come after you.

Keep in contact with one of our products, access office, SpeechPath or access remote interpreting

NexTalk’s Access Governments package includes:

Access Office : When hearing-impaired constituents call your office through your assigned TTY number, our software notifies your staff of the call and instantly provides a chat box on your staff’s computer to communicate with the constituent via text. You’re now communicating with the deaf or hard-of-hearing right away.

SpeechPath : our SpeechPath technology instantly converts a callers words into text, so your hard-of-hearing employees can easily and privately discern all aspects of the conversation. This eliminates the middleman traditionally needed to reach your deaf and hard-of-hearing customers keeping all conversations private and secure.

Access Remote Interpreting : The most comprehensive and complete in-person communication platform for the deaf, hard of hearing, and non-English speakers.

Access Government