One platform.
Every conversation covered.
NexTalk is a modular communications platform built to make every interaction accessible, compliant and secure, for the deaf, hard-of-hearing and non-English speaking and the organizations that serve them.
Accessible Communications Layer (ACL)
NexTalk ACL is a unified suite of software tools that support phone, contact center and in-person communication. Each component is designed to work independently or together, so organizations can deploy what fits today and expand as needs evolve. From TTY compliance to real-time captioning to on-demand interpreting, it all runs on one platform.
TTY and Real-Time Text
Reliable TTY and real-time text communication at scale
TTY remains the backbone of accessibility compliance in healthcare, government and regulated industries. Organizations that handle high call volumes need a solution that is proven, secure and built to last.
Deployment options: CCaaS integration, on-premise contact center, standalone office deployment
Use cases: Healthcare access lines, government services, utilities and emergency response
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Direct caller-to-agent communication
Secure and private interactions
Proven compliance support
SpeechPath Captioning
Understand Every Word Without a Third Party
SpeechPath converts spoken words into real-time text, allowing deaf and hard-of-hearing users and employees to communicate privately and efficiently, with no relay service, no intermediary and no delay.
Deployment options: Desktop client, contact center integration
Use cases: Customer service teams with deaf or hard-of-hearing staff, outbound and inbound call handling, HR and internal communications
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Instant speech-to-text conversion
True two-party conversations
Faster, clearer interactions
Remote Interpreting
On-Demand Language and ASL Support, Wherever You Need It
Scheduling an interpreter in advance is no longer realistic. Organizations need flexible, immediate language and ASL support that shows up when the conversation does.
Deployment options: Browser-based, contact center integration, in-person kiosk or tablet
Use cases: Healthcare appointments and emergencies, public-facing government services, education and social services
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Video and audio interpreting
200+ spoken languages plus American Sign Language
No scheduling delays
Reporting and Auditing
The Data Your Compliance Team Needs
Accessibility compliance is not just about the conversation. It is about proving it happened, how it was handled and that it met the required standard. NexTalk's reporting tools give compliance and operations teams the documentation to back it up.
Deployment options: Dashboard access for administrators, exportable reports for compliance teams, API access for enterprise integrations
Use cases: Regulatory audits, quality assurance reviews, internal compliance reporting
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Secure, auditable logs of every interaction
Comprehensive reporting across all platform components
Exportable records for regulatory review
Start With What You Need. Scale When You’re Ready.
NexTalk is designed for organizations that take accessibility seriously and need software that keeps pace with them. Deploy one component or all four — the platform is built to flex.