Overview
We enable you to include everyone in the conversation.
Access Remote Interpreting is ideal for entities that need to communicate in-person, such as governments, hospitals and clinics, schools and universities, and businesses such as dentists, law offices, insurance companies, and more. No matter your field or the level of privacy and security required, Access Remote Interpreting can make sure that you communicate with the deaf, hard of hearing, and non-English speakers clearly and correctly.
It’s that simple.
You can invite other employees to join the chat, transfer calls to other departments, or escalate them to a manager, have pre-written “answering machine” messages for when calls come through after hours or on holidays, and stock responses to frequently asked questions that can be sent with the click of a button. Staff can click “unavailable” to take themselves out of the call queue when on breaks. Admins can monitor log-in history of employees and even watch chats happen as they are happening and jump into the chat themselves at any time. When calls are completed, you can automatically save the chats to keep a record or discard them. It’s up to you
We have you covered, and ensure all of your customers are heard.
SCHEDULE YOUR FREE DEMOEffectively listening, speaking, and understanding are key to effective operations, making sure those who need help, get help, and not leaving anyone behind.
NexTalk’s Access Remote Interpreting for the deaf, hard of hearing, and non-English speakers allows you to make sure that you do just that. Our software demonstrates your firm’s commitment to inclusivity and accessibility, allowing you to instantly communicate with your deaf and hard-of-hearing customers while remaining compliant with federal ADA requirements.
Access Remote Interpreting offers multiple mediums of communication to ensure that no matter the issue, you can communicate clearly and correctly.
Our video remote interpreting services connect directly to authorized interpreters who can communicate with the deaf and hard of hearing while speaking to the hearing person.
Audio and over-the-phone remote interpreting lets you ensure all of your customers are heard.
You need Access Remote Interpreting to communicate clearly, correctly, and quickly with everyone that you serve no matter their needs, and your customers need you.
SCHEDULE YOUR FREE DEMOThe Full Policy
The Americans with Disabilities Act requires you to provide means of effective communication to those with hearing disabilities. NexTalk’s Access keeps you compliant with ADA requirements.
The ADA requires that title II entities (State and local governments) and title III entities (businesses and nonprofit organizations theat serve the public) communicate effectively with people who have commnunication disabilities. The goal is to ensure that communication with people with these disabilities is equally effective as communication with people without disabilities.
READ THE FULL POLICY HERE.
