Support Service

At NexTalk, our top priority is to serve our customers, ensuring that they have all the help and technical support they need to use our software for communicating with the deaf and hard of hearing and speakers of languages other than English. We spent countless hours developing our computer software for the hearing impaired, and we want our clients to use it to its fullest potential.

Sales & Support
When our sales team makes its presentation to your company or governmental body, we show you exactly what our hearing-impaired software for computers can do, and we also leave with you, brochures and other related materials. We find that this works well because it gives our clients a chance to look over the materials and jot down any questions, they might have about our software later. Then when we reconnect, we can answer these questions.

We are also happy to meet with your IT team to explain installation, usage, updates, system requirements and more. Once you’re ready to move forward, we get you started.
Using Software for the Deaf and Hard of Hearing
When your plan to install and begin using our software is in motion, it’s a good idea to set up a meeting with your employees to go over how it works. Our computer software for the hearing impaired is very intuitive, and call center operators or other employees are rarely challenged with using it. The program merely sits in the background, running on the desktop until a caller initiates a TTY, speech-to-text, or audio or video remote call.

Once this happens, a window appears on your employee’s screen that allows them to type text, if that is the method of communication. If the caller or an interpreter will be speaking, your employee will be informed at the start of the call.
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Getting Your Questions Answered
If your team should run into any issues operating our software for deaf and hard of hearing, our tech support team is available by phone 8 a.m. to 5 p.m. (Mountain Time) Monday through Friday. We can either talk you through the issue or use screen sharing to solve your problem.

Additionally, our user guide, reference guide, install guide, brochures, diagrams and more are available for download on our website.

We are proud of our computer software for the hearing impaired, and we want our clients to be as excited about using it as we are about creating it. That’s why tech support is a priority for NexTalk.

We love feedback as well. If you feel some element of our software is confusing or hard to use, we want you to tell us so we can consider changes for subsequent versions. We’re always working to make our software for the deaf and hard of hearing better.

When you use NexTalk, you never have to worry about ADA compliance, delays with calls and interpreters, high costs or issues serving the deaf and hard-of-hearing community or speakers of languages other than English. We solve your communication problems.

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NexTalk is dedicated to providing intuitive, 
effective communication solutions.

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