For too long, accessibility was synonymous with "hardware." It was a siloed workflow that slowed down support and treated Deaf and hard-of-hearing customers as a burden.

In a modern, cloud-first environment, accessibility cannot be a standalone station. It must be an integrated part of the infrastructure. NexTalk has moved the entire accessibility stack, not just TTY, into the cloud, allowing organizations to deploy a seamless, secure and fully compliant communication layer directly into their existing platforms.

Language should never be a barrier to communication — but for millions of people, it still is. Remote interpreting is changing that, giving organizations instant access to qualified interpreters in 200+ languages around the clock. Here are the key benefits and why now is the time to start.

From billing questions to service changes to outage updates, utility contact centers must serve every caller — including those who are Deaf, Hard-of-Hearing, or have limited English proficiency. Here's how to close the accessibility gaps that create compliance risk, repeat calls, and damaged community trust.

If your organization already offers TTY through NexTalk, you've taken an important step. The next one is reaching everyone else — the millions with Limited English Proficiency, speech limitations, or communication barriers that TTY alone doesn't address. Here's how OPI and VRI complete the picture.

NexTalk is now FCC-approved as an IP CTS provider, and that means something significant for people who are deaf or hard of hearing. Meet SpeechPath — NexTalk's real-time phone call captioning solution for Windows desktops, available at no cost to qualified users through the federal TRS Fund.

NexTalk has long been the trusted name in TTY call management — and now we're expanding access further with a robust remote language interpreting solution. With 24/7 availability, 200+ languages including ASL, and no scheduling required, it's communication without barriers for every customer you serve.

NexTalk is expanding beyond TTY with enhanced Remote Interpreting Services that help organizations connect meaningfully with every customer — whether they are deaf, hard of hearing, or have limited English proficiency. Here's how OPI, VRI, and ASL interpreting are transforming communication access.

Rising customer expectations and tighter compliance scrutiny are putting utility communication accessibility under the microscope. From voice-only outage lines to inconsistent interpreter support, the gaps are clear. Here's how NexTalk helps utilities close them — and build lasting trust with every customer they serve.

For Medicare plan providers, TTY compliance is often treated as a regulatory obligation. But when approached strategically, it becomes a driver of member trust, better CMS scores, and long-term brand equity. Here's how the right accessibility software turns compliance into a competitive advantage.

Every dropped or misrouted TTY call is a red flag for CMS auditors — and a signal to members that their needs aren't a priority. Learn how NexTalk's accessible contact center platform keeps your TTY lines active, monitored, and compliant, so your CMS Star Rating reflects the quality of care you actually deliver.

A CMS 5-Star Rating signals quality, trust, and member satisfaction — and your contact center is central to achieving it. From TTY accessibility and call resolution to member experience, learn what CMS evaluates and how NexTalk's cloud-based accessibility tools help healthcare organizations close the gaps that cost ratings points.

For Medicare plan members who rely on TTY, a dropped or unresponsive call isn't a minor inconvenience — it's a barrier to care. NexTalk's automated TTY testing service proactively simulates inbound calls to catch issues before they reach customers, keep agents prepared, and protect your CMS Star Rating.

The 2025 CMS Call Center Monitoring Study is more than a compliance exercise — it directly shapes Medicare Advantage Star Ratings and member experience. This guide breaks down both study components, what's at stake, and how health plans can prepare with the right strategies, vendor partnerships, and technology.

The 2025 CMS Call Center Monitoring data has revealed a significant uptick in TTY and foreign language line discrepancies — and the dispute deadline is September 13, 2024. NexTalk's direct TTY solution and comprehensive call logs give health plans the documentation and tools they need to resolve CMS issues and protect their Star Ratings.

One missed TTY call cost Elevance Health $190 million in Medicare bonus payments — and they had to sue the federal government to get it back. For health plans relying on 711 relay, there's no call data to dispute a failed CMS test. NexTalk gives providers the records they need to protect their Star Rating without a court date.

Call centers sit at the intersection of customer service and data risk. Protecting sensitive information while remaining accessible to Deaf and hard-of-hearing customers requires the right technology and the right partners. Here's how to safeguard your call center on both fronts — and where NexTalk fits in.

What does ADA compliance really mean for your call center? From barrier-free communication to staff training and assistive technology, this post breaks down what the law requires, what's at stake if you fall short, and how NexTalk makes it easier to serve every customer — regardless of ability.

Contact centers are integrating third-party TTY services to serve Deaf and hard-of-hearing customers more effectively — and the case goes well beyond compliance. From cost savings and scalability to real-time direct communication, learn why TTY software has become a strategic asset and how NexTalk is the only SaaS provider purpose-built for contact centers.

For millions of Deaf and hard-of-hearing Americans, communication barriers in healthcare settings can lead to serious health disparities. This post walks through how to build a communication access plan — and how NexTalk's TTY, video remote interpreting, and speech-to-text solutions help healthcare providers deliver truly inclusive care.

NexTalk Access Contact Center is now available in the AWS Marketplace, making it easier than ever for Amazon Web Services customers to deploy ADA-compliant TTY and RTT communication tools in any contact center environment — on AWS or on-premises — with flexible pricing and enterprise-grade security.