Every year, Medicare Advantage plans lose CMS Five-Star points on TTY and foreign language interpreting — a standard they should easily meet. Learn how the rating system works, why plans fall short, and how NexTalk helps health plans take direct control of accessible communications to improve scores and protect bonus eligibility.

Federal law requires contact centers to serve Deaf and hard-of-hearing customers through TTY — but routing calls through 711 relay operators creates friction for everyone. Here are 10 things to consider before implementing a direct dial TTY solution in your contact center, and why the right SaaS partner makes all the difference.

The ADA requires call centers to provide accessible communication for Deaf, hard-of-hearing, and non-English speaking customers — but traditional relay methods create privacy risks and inefficiencies. Learn how NexTalk's Access Suite delivers secure, direct, ADA-compliant communication that improves customer experience and streamlines call center operations.

Many businesses don't realize that ADA compliance isn't just a government concern — it's their responsibility too. From employers with 15 or more staff to hospitals, hotels, and transit systems, the ADA sets clear communication access requirements. Here's a plain-language breakdown of Titles I through IV and what they mean for your organization.

Direct dial TTY gives contact centers a better way to serve Deaf and hard-of-hearing customers — but implementation can feel daunting. A reliable SaaS partner like NexTalk removes the complexity with cloud-based setup, intelligent call routing, centralized management, and built-in compliance support. Here's how it works.

The FCC is seeking public comment on NexTalk's application to provide Internet Protocol Captioned Telephone Service using fully automatic IP CTS. If approved, NexTalk's AccessHome SpeechPath would be available at no cost to hard-of-hearing individuals under the government-reimbursable IP CTS program.